Términos del servicio
Ⅰ. Conditions of Use
Orders are processed within 1-3 business days depending on availability of product. Once shipped, U.S. domestic orders will generally arrive in 1-7 business days depending on the shipping method requested. Our cut-off time for accepting and shipping expedited orders is 12PM PST. Freight and international orders may vary. All items purchased from UNAVI USA INC. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Given most of our products are high-ticket items, all retail orders require signature upon delivery.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Please review our Privacy Notice, which governs your visit to our website and to understand our practices.
When you visit UNAVI-USA.com or communicate with us via e-mail, you are communicating with us electronically and are agreeing to receive electronic communication from UNAVI-USA.com. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other forms of communication we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of UNAVI USA INC. and/or its content suppliers, and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of UNAVI USA INC., with copyright authorship for this collection by UNAVI USA INC., and is protected by international copyright laws.
Trademarks and trade dress of UNAVI USA INC. and/or UNAVI may not be used, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits UNAVI USA INC., in connection with any other product or service that is not owned by UNAVI USA INC. Other trademarks not owned by UNAVI USA INC. and/or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by UNAVI USA INC. and/or its subsidiaries.
LICENSE AND SITE ACCESS
UNAVI USA INC. grants you a limited license to access and make personal use of this site, but does not allow you to download (other than page caching) or modify, or any portion of, it, except with expressed written consent of UNAVI USA INC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without expressed written consent of UNAVI USA INC. You may not frame or utilize other such framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of UNAVI USA INC. and our associates without expressed written consent. You may not use any meta tags or any other "hidden text" utilizing the name or trademarks of UNAVI USA INC. without the expressed written consent of UNAVI USA INC. Any unauthorized use terminates the permission or license granted by UNAVI USA INC. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you should read this agreement with your parent or guardian, and make sure that you and your parent understand the agreement. (You may use our website only with the consent of a parent or guardian.) UNAVI USA INC. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of UNAVI USA INC. so long as the link does not portray UNAVI USA INC., its associates, and/or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any UNAVI USA INC. logo or other proprietary graphic or trademark as part of the link without express written permission.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise engage in misleading behavior as to the origin of a card or other content. UNAVI USA INC. reserves the right (but is in no way obligated) to remove or edit such content, but does not regularly review posted content. If you post content or submit material, and unless we indicate otherwise, you grant UNAVI USA INC. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world via any media. You grant UNAVI USA INC. and its associates and sublicensees the right to use the name that you submit in connection with such content, if we choose to do so. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify UNAVI USA INC. or its associates for all claims resulting from the content that you supply. UNAVI USA INC. has the right but not the obligation to monitor and edit or remove any activity or content. UNAVI USA INC. takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from UNAVI USA INC. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
UNAVI USA INC. and its associates attempt to be as accurate as possible. However, UNAVI USA INC. does not warrant that product descriptions or other content of this site is entirely accurate, complete, reliable, current, or error-free. If a product offered by UNAVI USA INC. itself is not as described, your sole remedy is to return it in an unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY UNAVI USA INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNAVI USA INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, UNAVI USA INC. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNAVI USA INC. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM UNAVI USA INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNAVI USA INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
By visiting UNAVI USA INC., you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that may arise between you and UNAVI USA INC. or its associates.
Any disputes relating in any way to your visit to UNAVI USA INC. or to purchases made through UNAVI USA INC. shall be submitted to confidential arbitration by the laws of State of California unless you violate or threaten to violate the intellectual property rights of UNAVI USA INC. Then, we may seek, to the fullest extent of your threat or violation, injunctive or other appropriate relief in any state or federal court in the State of California and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to UNAVI USA INC. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Ⅱ. Exchange & Return Policy
Standard Warranty Information
- ALL Unavi USA navigation systems & CarPlay systems carry a Standard 2-year manufacturers warranty.
- ALL Dashcams carry a Standard 1-year manufacturers warranty.
Out of Warranty Repair Information
Please be advised that out of warranty units may be determined to be "not repairable or replaceable" upon evaluation due to parts availability. Before sending any products for repair, we recommend that you contact the service location for information regarding your specific model, out of warranty service fees, and return shipping charges. UNAVI USA will not be held responsible for installation or shipping charges in accordance with the service of out of warranty units.
To exchange or return an item purchased in our stores, please follow these guidelines:
All returned items must be in original, new condition, with the original box, packaging, manuals, accessories, cables, etc. and must be received by UNAVI within 15 days of the approved RMA date.
Exchange your item anytime from the original purchase date within the timeframe below:
- Up to 60 days for all non-opened Navigation or CarPlay items (equal or lesser value)
- Up to 45 days for all non-opened accessory or parts products (e.g. SD card, back-up camera, etc.)
- Up to 30 days for all non-used and opened items
- The retail price of the product does not include prices needed for any exchanges.
The following items cannot be returned:
- Labor, rental charges, delivery and/or installation services(Must be canceled/rescheduled 24 hours prior to appointment for a refund)
- Pro Installation Labor Fee* (non-refundable after installation takes place)
- Items that have been damaged or abused
- Items that are missing accessories, bracket, interface board and cables
- Items that have been etched or otherwise personalized
- Items that are "special ordered"
- Computer software, movies, music and video games that have been opened may be exchanged for the identical item but may not be returned for a refund.
*Pro Installation Labor Fee can be cancelled/refunded prior to installation. To cancel and be eligible for a refund, the installation appointment must be cancelled with the Pro Installer 48 hours prior. UNAVI will also verify with the Pro Installer.
Return & Restocking Fees
- Non-used items within 30 days of original purchase date: Refund except all shipping & handling charges.
- B2B : Non-used items beyond 30 days of original purchase date: Refund except all shipping & handling charges, and 20% restocking fee
- B2B : Non-used items beyond 60 days of original purchase date: Refund except all shipping & handling charges, and 20% restocking fee
- Used items cannot be returned
Promotional Items and Bundles
As a benefit to our customers, UNAVI occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount.
- When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund.
Receipt of Replacement
If upon installing a UNAVI product, problems occur, you may request for an exchange. We will send the replacement unit directly to you. (Exchange products will be sent by ground mail. At the time of the request for an exchange, you must consult with a UNAVI's support team about the current condition of the old product. You must also reveal the product's hardware serial number in order for the shipping process of the new product to begin.)
Coverage of Damage Costs
If a vehicle must be towed due to a UNAVI product defect, we will cover all towing and/or rental car charges (car must be of similar class to the your car with receipt) until the exchange occurs. If it is revealed later that your vehicle defect was not due to a defect of our product, you will be held responsible for claiming all fees.
Returning the Defective Product
The return must take place within 10 days after you receive the replacement product. You may do this by ground mail, and provide the tracking number to UNAVI by e-mail or phone. If in any case the return does not occur within these 10 days, you will be charged as having purchased the replacement product.
Your refund will be in the same form as the original payment.
Country of Origin
The item must be exchanged or returned in the country in which it was originally purchased. Using USA or Canada models overseas is at your own risk and may void your warranty.
To Protect Your Personal Data
Please remove all personal data (e.g. computer or wireless phone data) from any exchanged or returned products. UNAVI USA INC. is not responsible for any personal data left on or in an exchanged or returned product.
UNAVI USA INC. reserves the right to deny any return or refund requests.