We offer refund for items returned within 60 days of purchase date. Used items are subjected to 20% restocking fee. To be eligible for a full refund, please make sure your returned items are in the same condition as you received them. In case of a defective item, we are happy to provide an exchange or a full product refund.

Unavi has a vast network of dealers across the nation to take care of your sales and installation needs. Visit our installer locator to find the closest installers near your area. You can even purchase the installation service with one of our Pro Shops before you checkout. If there are no verified installers or Pro Shops in your area, we highly recommend using Google or Yelp to find a car audio/electronics installer near you. Our systems are plug-and-play. Just find someone who can confidently take apart your dash. We provide installation manuals and videos to assist installers with the installation process.

In order to provide your installer with excellent technical support, we ask you to share the install shop info and your install appointment date/time with us. We will standby throughout your installation appointment to ensure successful installation. We provide simple technical support via call from 8AM - 4PM PST and more involved technical support via text message from 12PM - 8PM PST.

DIY* (Do-It-Yourself) installation is possible as our install manuals are very detailed and easy to understand. However, we would always advise professional installation to retain the 2-year warranty(1-year warranty for dashcam). All DIY installs come with a 1-year warranty;

*Many people choose do-it-yourself installation; however, installing mobile electronic devices without professional help can lead to costly repairs and, in some cases, personal injury. Unavi is not responsible for unit damage, vehicle damage, or injury should you decide to install without professional help.

You will receive a 2-year warranty(1-year in case of dashcam) if our system is professionally installed. DIY (Do-It-Yourself) installs receive one year warranty on parts only.

Unavi system will NOT void your vehicle’s factory warranty. Accessories added to your car cannot void the warranty (refer to the Magnuson–Moss Warranty Act). However, if the install causes a malfunction in that circuit, then they can force you to cover the cost of repair. We always advise our customers to contact us regarding any issues prior to taking the vehicle back to the dealership to determine what is at fault in the case of a malfunction.

UNAVI ships with UPS. Upon checkout, you can choose among several shipping options such as UPS Ground, UPS 2-day, and UPS Next-Day Air.

UPS Ground may take 1-7 business days depending on your location. All of our units ship from our main office in Tustin, CA. Below is a picture of a map by UPS, which shows typical shipping times.

Check UPS.com to see transit times from our main office (Zip Code: 92780) to your location.

UNAVI also does ship internationally. Pleaes check shipping options during checkout.

Cut-off time for expedited orders is 12 PM PST. Any expedited orders received after 12 PM PST will be shipped the next business day.

All orders are processed within 1 to 2 business days. When the order is shipped from our office, you will receive an email with tracking information. Pleae check the tracking information for updates on delivery of your order.

We advise all customers to give us a call at 855-558-6284 to assist with downloading and installing the most recent firmware, if required. If the update is done incorrectly it can cause damage to the Unavi system.

Please note updates may not be necessary unless otherwise noted, as they are only released to address specific bugs and issues.

Firmware updates on the Unavi system, when available, are free of charge. For additional information on updating your firmware, please refer to the User Manual.

Click on our Download page for the most recent PDF version of your Unavi User Manual

Click on our Download page for the most recent PDF version of your Unavi User Manual. DIY installation manuals can be e-mailed to you by sending a request to support@unavi-usa.com.

You can also check out our How-To pages on our website under the SUPPORT tab. We have videos on How-To use UNAVI CarPlay / Android Auto and How-To videos for our other UNAVI products.

Prices vary from state to state and country to country, and other price factors apply such as the type of Unavi model, purchase of extended warranty, labor costs, among others. We advise you to call us toll-free at 855-558-6284 or e-mail sales@unavi-usa.com for pricing and other information on where to purchase. We ask that you include your name, location, and contact information so that our reply can be more personal than simply to an e-mail address.

Due to it being an Android or Windows OS, some of the apps may have bugs from the developer. Try restarting the app, if that doesn’t work try reinstalling. In the rare case that it still does not work, try resetting the system. This is a general problem for Android, contact the app developer if you are still having problems.

Please call us at 855-558-6284 or e-mail sales@unavi-usa.com, those features may be coming soon, or available through our offline channel. We will put you in our database to contact once it becomes available. Our office hours are M-F 9:00am to 5:00PM PST.

Please call us at 855-558-6284 or email us at support@unavi-usa.com, we will do everything we can to help resolve your situation. In extremely rare cases, if you are still under warranty, it may result in replacing your unit at no extra cost to you.

Our office hours are M-F 9:00am to 5:00PM PST. Make sure to have your Year/Make/Model and/or Serial Number #, Version Info # available. We will also ask you for pictures or videos of your head unit and its issues to assist in helping you.

We are constantly updating our supported vehicles; please check www.unavi-usa.com periodically to see if we have added support for your vehicle.

That is amazing, thank you so much! We are constantly striving to ensure better customer service and higher quality products. We want to make sure ALL our customers are 100% satisfied. Please leave us a review, and share your experiences on your Social Media accounts and you could be eligible for a Gift Card.

Our system adds BOTH Android Auto and Apple CarPlay. If you connect an Android phone, Android Auto will appear on the screen. If you connect an Apple phone, Apple CarPlay will appear on the screen.

Our UNAVI Android Auto / Apple CarPlay systems are aftermarket add-on systems that work with the factory hardware and software in your car. To put it simply, you will be able to toggle back and forth between your current infotainment system and our system. When you connect your phone, Android Auto or Apple CarPlay will launch, depending on your phone type. You will have Android Auto / Apple CarPlay and you can still switch back to the original infotainment system to access your climate controls, radio, settings, etc. You will be able to use apps on your screen such as Google Maps, Waze, Spotify, etc. (any apps compatible with Android Auto / Apple CarPlay).

To see our Android Auto / Apple CarPlay system in action, you can also visit our How-To CarPlay page to see how CarPlay is used in compatible vehicles.

There are two ways of accessing Android Auto / Apple CarPlay. When you connect your phone via the USB cable or wirelessly, Android Auto / Apple CarPlay will automatically launch. You can also press and hold a designated button on your steering wheel or dash to switch between Android Auto / Apple CarPlay and your original infotainment system.

Yes, you can continue to use the steering wheel controls to adjust the volume and change tracks. You can also answer calls via the answer button on the steering wheel.

If your car has a factory touchscreen, in most cases, you can continue to use the factory touchscreen to control Android Auto / Apple CarPlay. If your screen is non-touch, then you can use the factory controller knob/joystick/touchpad to control Android Auto / Apple CarPlay.

Supported on iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone SE (2nd generation), iPhone SE (3rd generation), and Apple Watch Series 5(Above iOS 7.1) or later.

An Android phone running Android 6.0 and up with a data plan. You can check your phone's software version by looking at the About Device section under Settings.

※ But, a compatible car may differ by Unavi Apple CarPlay/Android Auto system.

- Any phone with Android 11.0
- A Google or Samsung phone with Android 10.0
- A Samsung Galaxy S8, Galaxy S8+, or Note 8, with Android 9.0

Must together with a data plan.

※ But, a compatible car may differ by Unavi Android Auto system.

You won’t lose any factory features after our system is installed. You can revert back to stock at any time if needed. This means that your factory radio and screen will not be altered/modified by the installation of our system and your factory warranty will not be voided. Our product still needs to connect to an audio source from your radio (such as AUX or iPod mode), so our product may need to connect to one of the audio ports available in your car. If your vehicle is equipped with it, the back-up cameras and the 360-camera function is also retained and will continue to operate after installation.

Our Android Auto / Apple CarPlay system does not replace your factory radio (except Nissan Leaf). The radio functions and sound will remain the same after the installation of our system. Our system taps into the AUX or iPod sources to play audio to your car speakers.

Our Android Auto / Apple CarPlay system works on your current screen. These systems do not replace the screen in order to retain factory features. You can switch back and forth between your current infotainment features (radio, climate controls, settings, etc.) and our Android Auto / Apple CarPlay system. The dash appearance will remain the same after our system is installed.

OEM features and functions are built-in from the factory. This means that adding any features and functions afterwards will never truly be OEM. We have designed our systems to be as close to OEM as possible without affecting any of the factory hardware and software. Android Auto / Apple CarPlay will operate the same as any car that has it from the factory. Only difference is how our system will work with your car that was not designed to have this feature when it was manufactured. The differences lie in the way you can toggle back and forth between our system and the original infotainment system, access to play audio to your speakers, and use of the factory Bluetooth function for phone calls for best call quality. Our systems are designed this way to avoid affecting the factory warranty.

You can find pricing on our website by visiting the product page for each system. Shipping and taxes will be calculated at checkout.

Installation prices may vary. Visit our installer locator to find the closest installers near your area. You can even purchase the installation service with one of our Pro Shops before you checkout. If there are no verified installers or Pro Shops in your area, we highly recommend using Google or Yelp to find a car audio/electronics installer near you. Our systems are plug-and-play. Just find someone who can confidently take apart your dash. We provide installation manuals and videos to assist installers with the installation process.

Many of our customers have installed our products by themselves. If you are comfortable taking apart your dash, then we can help with the rest of the process. We do provide detailed installation manuals and videos for car audio/electronics technicians in each kit. We are also a text away to assist you during installation as well!

This depends on the installer. Normally our systems take anywhere between 2 to 4 hours to get installed. Attention to detail is key for a quick and successful installation so no need to rush! If you need help, let us know!

Our Android Auto / Apple CarPlay systems come with a 2-year product warranty. Any defects or product issues are covered by our warranty, including expedited shipping, to and from. Please give us a call or text us for any questions or concerns regarding your system. We are here to help!

Our Android Auto / Apple CarPlay systems are all wired by default, meaning that you can connect your phone to our system via a USB cable to launch Android Auto / Apple CarPlay on your car screen.

Wireless means that you do not need to connect via a USB cable to launch Android Auto / Apple CarPlay. Your phone will connect to our system via Bluetooth / Wi-Fi connection. Most of our systems can support wireless Android Auto. Please check product options before checkout.

Our system does not require any updates. Android Auto / Apple CarPlay runs on your phone and any updates you run on your phone may also update Android Auto / Apple CarPlay.

Normally phone has a feature that automatically switches the Wi-Fi to a cellular data connection when your Wi-Fi connection is poor. Thus your phone has connected with cellular data, can't start the UGD621 app although connected to UGD621's wi-fi already.

To solve this issue, you have to turn off this feature in the phone's settings: Settings > Network & Internet > Wi-Fi > Tap Wi-Fi preferences then tap Advanced > Tap Switch to mobile data automatically to turn off You can apply similarly to this method on most phones.

Please setup the battery cut-off voltage to 12.0V in case of battery status is good, but if it not good status please setup to 12.2V.

Have to do this setup, Parking mode will be maintained much longer or no issue for start up the car.

Call us toll-free at 855-558-6284 for information regarding the release of map updates and purchasing. Charge for upgrading the map database including POIs normally range $75 to $90, depending on the map company and its respective versions. If you are using the preloaded map version of iGO Primo, please visit www.naviextras.com.

Click here for a PDF of detailed Map Update Information

Click on our Download page for the most recent PDF version of your Unavi User Manual

Unavi system is preloaded with maps of U.S. and Canada. For availability of maps of your country* (outside of United States and Canada), please send your inquiry to support@unavi-usa.com.

Because language options for voice and text are constantly being modified, we are not able to list all languages. English, Spanish, French, are usually offered by default in the map software. For questions and availability of language options,* please send your inquiry to support@unavi-usa.com.

*License fees and certain restrictions apply for additional map and language options.

We do not advise using the SD Card for anything other than its intended purpose, which is specifically for the navigation software and its related files. Adding personal files to the SD Card can adversely affect the operating system and corrupt navigation functionalities. For your convenience, the built-in USB port on our Unavi ‘control box’ will support most music, video, and image files.**

Click on our Download page for the most recent PDF version of your Unavi User Manual to view supported file formats.

*Bluetooth streaming (Audio only) will work if your smartphone device and vehicle is equipped with factory installed Bluetooth system. NOTE: Compatibility and performance may vary based on your in-vehicle Bluetooth system, phone, the phone’s software version, and your wireless carrier. If you’re having trouble pairing your phone or Bluetooth audio device to the in-vehicle Bluetooth system, we advise you to contact your local dealership and/or wireless carrier.

**PLEASE DO NOT OPERATE SUCH MEDIA FILES WHILE THE CAR IS IN MOTION. PLEASE FOLLOW ALL STATE AND FEDERAL LAWS WHEN OPERATING A VEHICLE. UNVAI IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURIES WHILE OPERATING OUR SYSTEM AGAINST ANY STATE AND FEDERAL LAWS.

Some vehicles require manual adjustment to the clock from the radio setup menu while others maybe set automatically by the RTC (Real-Time Clock) module built into the GPS receiver. If you’re unable to adjust the time on your radio using Unavi’s CLOCK application, please refer to your factory user’s manual for details on your vehicle for proper instructions.

Some vehicles require different steps in Unavi’s radio settings menu. For detailed instructions on this procedure for your specific Unavi model, please refer to the User Manual.

Click on our Download page for the most recent PDF version of your Unavi User Manual

With Unavi, you lose ZERO features*. Unlike other in-dash navigation system, Unavi retains the factory radio in the dash, including steering wheel controls, therefore, retaining all features the vehicle is equipped with from the factory (BlueLink™, UVO™, iPod/iPhone™, OnStar™, Bluetooth™, Sirius XM™, etc.) Even more, all of our units have the ability to revert your vehicle back to stock** with no problem, and it DOES NOT VOID YOUR WARRANTY.

* Unavi cannot add factory features if your vehicle was not equipped to begin with, i.e., adding Bluetooth/LDSA features

**Original dash pieces and/or radio components will be required to return back to stock.

Normally phone has a feature that automatically switches the Wi-Fi to a cellular data connection when your Wi-Fi connection is poor. Thus your phone has connected with cellular data, can't start the UGD621 app although connected to UGD621's wi-fi already.

To solve this issue, you have to turn off this feature in the phone's settings: Settings > Network & Internet > Wi-Fi > Tap Wi-Fi preferences then tap Advanced > Tap Switch to mobile data automatically to turn off You can apply similarly to this method on most phones.

Please setup the battery cut-off voltage to 12.0V in case of battery status is good, but if it not good status please setup to 12.2V.

Have to do this setup, Parking mode will be maintained much longer or no issue for start up the car.