Customer Reviews

Based on 197 reviews
83%
(164)
6%
(11)
7%
(13)
1%
(2)
4%
(7)
Does the job

It works but it is an add on, so it faints often, gets confused and has lots of glitches, overall does the job but it feels like using portable cd player with aux cable in a Tesla!!!

Can’t rate as it hasn’t been installed yet. Installer I found to be trusted could’ve install till 1st of August. Will have an opinion then.

Nice change but buggy

The unit has too many bugs and issues. The GPS hardly works and the unit freezes randomly. I have to turn off the car and turn it back on.

Android and Apple auto hardly work.

This product looks good but usability is a headache.

Hello Sonny,
We are sorry the unit is not working as you expected. One of our tech support team members will be in contact with you to get more info and see what we can do. Thank you for taking the time to leave a review with us, we truly appreciate it.

Incredible!!!

I was skeptical and honestly my wife wanted to trade in her 2020 QX 80 because it did not have CarPlay and I was not gonna let that happen so I gave it a shot in this thing is incredible

It that’s like 5 seconds to load but other than that it’s great

It that’s like 5 seconds to load but other than that it’s great Item to have for your car or truck if u don’t like wires

Great plug and play device. Just not right for me.

Great device that works with 2018+ Leaf Canbus. Love the fact it is plug and play and no modifications are needed unless you are running an amp and subs due to how crappy the audio is on the base model leaf. Be aware half the buttons don’t work with base model. Customer service is amazing. I received a replacement unit after discovering a burned out led on home button. I’m not 100% sure but the replacement seemed a little laggy on Google maps, seems refurbished. Load time Is not oem speed. Takes about 20-30 seconds. I decided to return the unit and wait a while for replacing my factory head unit. Hopefully the bugs are worked out and application improved soon. Great buy if you are looking for plug and play and oem fit. It comes with android 8 installed which you can’t update from device. You will have to update with flash drive yourself by finding the file on the internet.

Hi James,

Sorry the product did not work out for you, we really appreciate you leaving us a review. If we can be of any further assistance to you please don't hesitate to contact us @ 855-558-6284 and our customer service reps will be more than happy to help. We appreciate your comments it really helps us do better in the future and improve for all our customer needs. Have a great day!!

Audi Q5 CarPlay

We have a 2013 Audi Q5 that was just upgraded with CarPlay by Pedro and team at Unavi in Tustin. The system was expertly installed and works great. Very intuitive and much easier to navigate vs the stock Q5 system. My wife was blown away about how much easier it is to use. Nice feature is the wireless connectivity vs always needing to use a cable. I would highly recommend the system to anyone considering this upgrade. Will likely extend our keeping the car another 2-3 years.

HIGHLY RECOMMEND! Great product and customer service!

Had my Unavi CarPlay installed in my 2017 Lexus RX350. Before, I was confused as to how these cars did not come with CarPlay, especially since mine had the 12" screen. Now, I do, thanks to Unavi! It works great! It works seamlessly with my car's features. I did have it professionally installed with Custom Sounds and Tint. They did an amazing job! Thank you Daniel at Unavi! You have answered all my questions and concerns and have been very helpful and courteous throughout the whole process! I hope your manager sees this!

No sound

Unit works great on very thing but GPS navigation no voice sound have to rely on screen

Unavi- 2013 JX35

I have long wanted Apple CarPlay in my Infiniti and was pleased after searching the internet there were options to have CarPlay installed aftermarket. After reviewing many different options and providers, I landed with Unavi, and I’m glad I did. The unit was promptly sent (with tracking details), and it was a benefit there were certified installers provided on the Unavi website. I dropped my car off in the morning, and early afternoon I picked it up with CarPlay ready to go. Additionally, the USB connection cable was inconspicuously placed, so everything is hidden away. I’ve been using the CarPlay for 6 months now, and love of every minute of it. There is the occasional issue were the display pops up, but there is no audio coming out; however, after unconnecting / reconnecting the cable the audio will eventually connect. Overall, very pleased with the product!

Not working properly

When you in set up screen and to do settings by touching it’s does not works properly You never know going to happen Sometime it’s not working at all.I try to synchronize but that doing nothing Really unhappy.This screen not cheap

Hello Valdas,
We are sorry the unit is not work as you expected. One of our tech support team members will be in contact with you to get more info and see what we can do. Thank you for taking the time leave a review with us, we truly appreciate it.

Good

It’s very good.

Looks amazing but potentially dangerous

The backup camera video gets extremely dark and the guiding lines are missing from it. Therefore it makes the camera unusable and you have to rely only on the side mirrors.
Other than that it works well.
I would not recommend that product unless that issue is fixed, especially given the price of this product.

Hello Walter,
Thank you for taking the time to leave a review with us. The guiding lines is something you can turn on on the settings to appear. As for the dark screen you mentioned, we are looking into it at the moment. If you'd like, we are happy to assist you with return process of the current product. One of our team members will be in contact with you shortly. Thank you again for your feedback, and allows us to do things better!

Works great

Unit works great but the delay on the reverse is quite slow and every now and then the audio output comes from the external speaker even tho it's iPod is selected for audio source. You have to either unplug and plug back your phone or you toggle out of ipod abd back into ipod.
So there any fixes for that and the slow reverse camera transition

Hello Eric,
Thank you for taking the take to leave a review with us. Symptom described above is unusual, and we would to provide technical support to resolve it. Since we are unsure what your order# is from the review, if you can call 855-558-6284 or email support@unavi-usa.com us with your order# we are more than happy to provide support. We are here from M - F 8AM - 4:30PM PST. Thanks again for your feedback, it helps our team improve!

WORKS WELL !!

I have been a Unavi dealer .7 years this is a tough install .take your time do not rush .seeing red warnings about .powering up w/things unplugged .first step I removed the neg. battery cable .works as good as fords sync 3 .in the 2021 cars & trucks

Unavi - 2018 infinity qx60

For such a higher end vehicle, it was bizarrely behind the times when it comes to the stereo and lack of car play! Luckily I found unavi by doing Google searches and purchased this system. It works perfectly and totally transformed the cars system into something you’d expect to see in this year of vehicle!
Unavi customer service is always spot on with questions etc even long after the sale.

Nice addition to my Mercedes - loving it!

Intuitive control, wireless connection is good. Took it to a nearby installer after seeing on on the installer locator. Install cost me about ~$400. Oh they send their package with signature required so had to go to a local UPS to pick it up. didn't expect that. Overall, good product.

Doesn't work! Waste of money and time.

Bought the item online and lucky they had a authorized dealer, which was little over an hour drive from my house (one way). I made three trips down to the shop to get the carplay install on my Audi A6. First trip was, oh they send the wrong kit, after receiving the new kit, I made additional two trips but they still couldn't get the thing to work with UNAVI tech support over the phone. So after spending $400 for installation which never happened and three trips down to the shop I decided to return the product to which I was still was not refunded the whole amount. Horrible, do not buy!

Hello Harpreet,

I'm Nicole - customer support manager here at Unavi. We are truly sorry for sending out the wrong kit the first time around. We have put extra measures on Quality Control since then. As for the technical support, currently we provide them from M-F 8:00AM - 4:30PM PST. It's best to arrange installation during these hours, in case there's any assistance necessary. As for the installation expense, we'd like to follow up with the shop, and see what we could do. One of our customer support team members will be in contact with you to get more info on the shop/install. Lastly, we have refunded the remaining amount to you. It should be available in the method of your original payment in 5-7 business days. Thank you for taking the time to leave a review with us, it helps us do things better!

Problematic Install Process

After driving 150 miles to the nearest authorized installer, the initial CarPlay unit was discovered bad out of the box. I incurred the expenses of two nights hotel stay while waiting for a reshipment and install of the the reissued unit before returning home. The replacement unit works as expected and I’m pleased with the product.

Hello Michael,

We apologize you received a defective unit the first time around, and had to spend more time waiting for the install. It's important to us that our customers are happy with the product/install experience! One of our customer support team members will be in touch with you to see what we can do for you. Thank you for taking the time to leave a review with us, it helps our team improve.

[Memorial Day SALE] Apple CarPlay for INFINITI QX50 2017-2019 | Wired & Wireless | CarPlay & Android Auto Update Module

Parked hit and run, No recording

This product only recorded when i drove i do not have a video capture of the impact to my vehicle, this sucks i paid for the combo front inside and backside cam and it didn't capture what happened

Hello Ricky,
We are sorry to hear about your accident. UGD621 and most dashcams has a 'voltage cutoff' point when they go on parking mode. What this means is once the vehicle tells the dashcam that it has reached a certain level of voltage(you can set this through our dashcam app), the dashcam will stop recording. This is to prevent running out of battery charge. So it is possible if the car is parked for a long period time, an accident may not get recorded depending on the vehicle voltage level at the time of accident. Given that the dashcam records normally while driving as you mentioned, it is likely the accident occurred after the voltage cutoff point and didn't record. Feel free to reach out to us if you have any further questions or concerns - we are here M-F 8AM-4:30PM PST.

Thank you for taking the time to leave a review with us - it truly allows us to do things better.

Great Addition to the Unavi Carplay System

Very Easy setup right out of the box.
My main concern was audio quality and I can confirm that the audio quality is near that of using the cable and it was hard to audibly hear a difference. The system does take around 10 secs to connect but outside of that there are no disconnects that I have encountered.
Very happy to now have this option.

Highly recommended

This adapter works great and now I can leave my phone in my pockets was of having to plug it in. It connects fast and has no issue maintaining connection

Radio apple play works great , this item was the only audio system with apple play to fit my vehicle A little Longer to install then expected but over all great item

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